FAQs

How can I contact Skoll?

We’re here to help! You can reach us anytime via:

Our team is dedicated to providing prompt and helpful assistance to ensure you have the best experience with Skoll.

Do you ship worldwide?

Yes.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. However, your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

We strive to deliver your pet’s favorite products as swiftly as possible. Due to high demand and our international reach, orders typically take between 4 days and 4 weeks to arrive. The exact delivery time depends on your location. For the most accurate shipping estimate to your country, please reach out to us directly. We are committed to keeping you informed every step of the way!

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

To return an item, simply reach out to us at info@myskoll.com or via WhatsApp at +201101137979. Our customer service team will guide you through the return process and ensure a smooth experience.

What if the item(s) I received are defective, incorrect, or damaged?

Please contact us if you have received merchandise that is incorrect, missing, or defective. Include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank or credit card company. It may take some time before the refund is posted to your account.